This describes the essential skills and knowledge and their level required for this unit

Required Skills

communicate effectively with peers and agency management

identify improvementsamendments to policy systems and procedures

identify threats and events that will impact on resource availability

interpret warnings and forecasts and predict the impact on the emergency communications centre operations and resource availability

liaise with appropriate agencies to meet service delivery requirements

maintain emergency communications centre staffing levels during times of peak workload

maintain emergency communications centre welfare requirements during times of peak workload

manage emergency communications centre functions during periods of peak workload

record incident andor event information accurately in accordance with organisational requirements

Required Knowledge

capability and availability of reserve resources

capability of available resources

inter and intraagency contacts

inter and intraagency policies and response protocols

organisational requirements for mobilising resources

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

identify the potential for a loss of service delivery

promptly identify resources to be positioned to prevent loss of delivery service

relocateredeploy resources to maintain service delivery

allocatedeploy resources to minimise disruption to service delivery

Consistency in performance

Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and noncritical situations

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace

Specific resources for assessment

Access is required to

computer aided dispatch system

live environment

organisationalspecific documents

service delivery standardsagreements

Method of assessment

This unit may be assessed with the following unit

PUAECOA Coordinate emergency communications centre operations

PUAECO009A Coordinate emergency communications centre operations.

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment

Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Threats and events may include:

Service delivery may include:

Activities within the emergency communications centre may include:

Redistributing resources may include:

Coverage gaps may include:

Response protocols may include:

Reserve resources may include:

Organisational procedures may include: